Technical Support & Remote Assistance

Remote Support Portal

For device reset, login recovery, camera/NVR issues, network diagnostics, smart-home troubleshooting, and connected equipment support.

Support IDSCE-REMOTE-SUPPORT

Ticket NumberStarts at #00000116

Service DeskRemote Technical Assistance

Direct Support(833) 224-7001

Client Information

Full Name

Phone Number

Customer Email

Preferred Support Time

Service Address / Property Location

Support Request Details

Support Type

Urgency Level

Device / System Brand

Model Number

Serial Number

AnyDesk ID

Issue Description

Remote Access Readiness

I am near the equipment now. AnyDesk is installed or ready to install. I have administrator/login credentials. Internet is working at the location. Equipment has power and is turned on. I can provide photos or screenshots. I authorize Smart Connect Electric to provide remote support. I understand some issues may require an on-site visit.

Professional Support Tools

AnyDesk Remote AccessSecure remote viewing and troubleshooting with customer approval.

OVRC / Network DiagnosticsUseful for supported managed networks, routers, and connected equipment.

Photo / Screenshot ReviewPhotos of wiring, labels, screens, and errors help speed up support.

Schedule A Visit Download AnyDesk Call Support

For fastest service, include AnyDesk ID, device brand/model, issue description, photos/screenshots, and whether you are currently near the equipment.

Supported Platforms: Control4 • Lutron • OVRC • Ubiquiti • Hikvision • Dahua • Lorex • Ring • Illumivue • Sonos